We have had British Gas Homecare for 6 years and we haven't had a call out for over 3 years. Now we have a problem with boiler failure, the fan on top of the boiler has burnt out therefore we have no heating or hot water. We have been told that the earliest we can have an engineer visit is 10 days time as we could use our immersion heater for hot water however we have since found this does not work either. On telling them this was not acceptable we were told that we could get another Company to fix the problem and that they would contribute £199 towards the cost. We were also offered £50 towards the purchase of fan heaters. Why bother paying for Homecare in the first place??? We also explained that we had elderly parents aged 92 and 94 due to visit for 4 days ,but in the eyes of British Gas this did not count. We are also pensioners and find this unacceptable service from a national company therefore we will be looking for a more efficient supplier.