Terrible service- boiler broke down 10 days ago and first appointment available was today- we are a family with three children but we begged and borrowed some fans and lived through the cold for 10 days. Half an hour before engineer was due BG called to say they had cancelled our appointment as they had to visit someone who was higher priority than ourselves. They said they would phone back to arrange another appointment, but failed to do so. After several frustrating phone calls we finally managed to get through to BG and have now been told that next available appointment is 18th November (another 10 day wait!!!)meaning we will have been without heating or hot water for 20 days!!!!!! What on earth are we paying for with our homecare cover???? Then, on questioning, the operator could not guarantee that we would not be “reprioritised” again. Appalling - don’t buy home care it’s a waste of money. I would have given 0 stars rating but website won’t let you.