The call centre dont listen,I asked for part refunded from one account they refunded from wrong account, so left me with no credit on gas to use for extra heating for the winter, I then asked for money to be transfered from one account to the other and was told it couldnt be done, now found they have refunded all, so now in debit with one account, and then got a letter today saying my direct debit changed from £50 per month to £141, my quarterly electric bill is only that per quarter, I have sent 3complaint messages and only get a reply saying it may be dealt with in 21 days, as I have to deal with all household stuff, and I have severe anxiety, even feeling I cant do this anymore can anyone help.