DO NOT USE BRITISH GAS EVER They have scammed me, they said we were in credit £200 then the next day they said we owe them £200. Bearing in mind me have not had our heating on for the last 10 months. Stay away. They set up us with a plan to pay their exstorunate bill monthly and then said they will have bailiffs at our door. Please stay clear. The staff are extremely rude and are just after your money. They are by fair the most expensive company out their. Please stay away. The only reason I gave them 1 star is because I didn’t have a choice for no stars. Their bills unreadable and make no sense. They will even charge if your TV is off. STAY AWAY FROM THEM THEY ARE THEIFS