If I could give no stars I would. I signed up as they are a well-known name and you would think that they supply the service and I pay for it. At no point did I get the smart meter installed despite calling a number of times. To get through to them takes the best part of an hour every time. They cancelled my account at one point and when I called they said it was their error. They then refunded me £750 as they said I had overpaid, I spent this on a holiday for my wife and I and then they said that was an error and wanted the money back. I complained to the Ombudsman who made them give me a heavy discount but before I could pay for it, they gave it to debt collectors. I have since moved to SSE and they are better and far cheaper. Avoid British Gas at all costs, they are truly terrible.