We have a service contract, and our boiler is broken. I tried to book a repair on the app. The first slot was in 9 days time. We PAY for this, and we're expected to have no heating for 9 days. Absolutely dreadful service. I'm now hanging on the 'phone, and being told an utter load of bilge about how British Gas care!! And they have the cheek to inform me it only takes 1 minute to book a repair on line; that is true, but you then have to wait 9 DAYS. After 30 minutes of pre-recorded drivel they then rang off, UTTERLY USELESS. This used to be a good service, but it's got steadily worse and more expensive. This is the last straw.