As a small business owner I had an horrendous experience with billing and their customer complaints department. To cut a long story very short, they charged extortionate out of contract fees initially, refused to give me a DD discount, even though I paid by DD, they did not collect on a set up DD for 4 months, then chased for the full amount, even though I had an agreed payment plan in place and, to cap it all, I was told by an incredibly impatient man by the name of Stefan Adamek that I could obviously afford to pay up to date (!) and should do so immediately. The same chap hid behind a 'final decision', peppered with blatant untruths. A horrible time and I can't wait to leave. Their prices are good, though you can get better. In terms of customer service I have never had, in 5 decades, a worse experience. Naturally I am unable to recommend