I pay for a homecare contract and have done for several years, we were due to have our boiler serviced on the 7th October, waited in all day only to get cancelled at 3:30pm that afternoon because the engineer was running late, rearranged for the 10th December only to get a call once again to cancel us yet again, this time its because they have too many breakdowns. Our latest date is January 27th 2020 I won't hold my breath. I pay for an annual service not a biannual service. The reason you have too many breakdowns is because you never seem to do any sevices. Money under false pretences British gas. Trading standards should investigate you.