Have had to wait to get emergency appointment for 10 days with intermittent heat and water which has been a nightmare, British Gas then left it till 5 pm to tell me engineer not coming Last night and me losing half a days holiday for the pleasure. I left British Gas last time and have only just returned for it to happen again with a no show on first issue I have had and having to wait a long time to get someone here. Really annoying but they need to sort there business out!!!! I was offered £20 for the inconvenience incurred and half a days holiday lost. They can keep the dismal offer and I will take up with customer service. Especially as paying £60 upfront for the pleasure! Now having to wait in again between 2 and 6pm with all Christmas shopping still todo!!!!! Oh well suppose it will have to be done Sunday