I’ve a complaint that has been open for a few months ... have spoken to complaints team , and awaited my calls etc , that I had requested ( which took a long time !) ... once I had the proof of such disgusting treatment , I emailed the complaints team again ( as it’s still open and ongoing ) ..... this was well over a week ago ... it went through , as I had an automatic email response to say they had received it .... but have had heard nothing ! How many times can you continually treat paying customers in this way ? I will now be taking this further and will change my provider . Disgusting !