MOST INCOMPETENT COMPANY i am now on day 12 on trying to sort out problems on top of problems with them. I moved to new home and signed up with them 18th Dec and then I received a bill days later for NOVEMBER??? How is that possible if i never signed up into end of Dec. They sent 2 idiots round to sort my gas and electricity as no power in the house. I waited from 7am to 6.20pm when they finally arrived. They changed the smart meter which had credit on to a key machine. Said they had topped it up the machine for me and if.i needed.more.credit.call.them back ??? I should of known from that sentence they were being tossers. Turns out them 2 idiots put me on emergency. Which i didnt realise until it had ran out when the gas safety company came to restore heating. They were not prepared to wait while we ran out to top up so now we have to wait for another appointment. I called for my refund and a rude THAPELO MLILO hung up on me i called again a nice lady tried to connect me but i was cut off so when called a 3rd time i was told after 30min in hold that there is something wrong with my meter I said he was mistaken as i topped today he put me back on hold and came with he will top my meter Erm no thank you send a cheque thats when he got snotty and replied well it will take 21 days bye