I'm so disgusted with British Gas. I pay for Homecare services at £42.71 monthly. Everytime I book for someone to come out for a problem no one turns up. I have been flood with excuses after excuses. So far for my current problem they have missed 4 appointments. Left me sitting at home waiting for the Engineer to turn up, no one turns up and no one calls. Here are some of the rediculous excuses I have been told. The Engineer came and said I have a metal bell? I don't have a metal bell... The Engineer called? I did not get any call.... Why did not the Engineer leave a message if they called? Their not allowed to leave messages. These Engineers refuse to go to jobs and make up any excuse to cover their backs. I have emailed in complaint after complaint and have received no response. My last appointment was stared, meaning their not to miss this appointment. They still did not turn up. All they did was cancel the job and start again so it does not show up as 3 missed appointments. First and second appointment was rescheduled automatically. Third appointment was stared meaning not to be missed. After this the whole job was cancelled. So I'm starting back with appointment one. That's how they cover themselves. British Gas usually pays out £30 per missed appointment. For all 4 appointments missed they offered me an insulting £40. British Gas have previously paid out 1.1 million in 2017 for missed appointments. Google it. There is no point me paying for Homecare services and not receiving the service I'm paying for. I'm leaving now. Good bye British Gas. I'm talking my custom elsewhere and also I found homecare services cheaper elsewhere. Over the past 5 years they have missed approximately 25 appointments with me. I have lost all hope in the company. Rediculous....