Shocking service after 13 years loyalty and £1000's of pounds. We've had them since 2007, we are supposed to have an ANNUAL (that means once per year) boiler service as part of a CONTRACT. I put my house up for sale in September, called in October to see when my boiler service was due. I was told it was serviced the previous October. As it's an ANNUAL service, it was due. I called to be told there's a three month waiting list and it couldn't be done until January. I explained that it would be overdue, they then started quoting small print etc and said "technically" as the contract had originally been taken out in January 2007 it wasn't classed as overdue until January! However they knew they had a three month backlog, every year they email a reminder that the service is due, they've failed to do it this time. They should have emailed in July ready for a three month future appointment in October. They aren't bothered in the least, they are still advertising for new customers to join the Homecare agreement bit can't cope with the ones they've got! They also fitted two replacement smoke alarms as part of the gas, drains and electrical insurance agreement. A year later they both went faulty and wouldn't stop bleeping. I had a baby trying to sleep overnight, the nearest engineer was 150 miles away with an ETA of four hours minimum. We had two options, not sleep or disconnect the smoke alarms. They later denied fitting that make and model at all until I pulled paperwork to prove they had supplied them. The engineer who replaced the faulty ones (three days we were without a smoke alarm!) told me that British gas were aware that the ones he was replacing were a faulty design, but they'd previously denied it. So we pay £600 a year for people to service the boiler annually and they don't. They fitted faulty smoke alarms, denied they fitted them then we're forced to admit they do. Finally after arguing on Twitter with them, as they wouldn't answer the phone, they published my personal and private phone number to the entire world via their Twitter page and it was up for over an hour!!!. They were good originally, they're now taking on too much work, can't cope and don't care. To sell my house, despite them getting £600 a year, I've been forced to pay for an independent gas engineer to service my boiler so the buyer will sign for my house! Just look at the Twitter feed for them, they're not servicing 100's of people's boilers annually at all.