Awful awful experience with British Gas. Chose to go with them when I moved into a new house. Had issues getting my meter working, signed up for direct debit but they never came and swapped the meter. Took the direct debit but didn't supply what I had paid for. At one point an agent straight up lied and told me that my money had been taken for an installation fee. Then the new boiler was installed, but not signed off properly or guaranteed. Booked in for a smart meter and on the day, the engineer informed me he wasn't coming as he was emergencies only. I've had to take days and days off work and nothing has been sorted. On my 5th official complaint and had to get a third party involved as they never bothered to respond.No one takes responsibility. You get transferred from department to department and nothing has been resolved. When I spoke to the complaints team, they informed me that 'different customers value their own time differently' - and they clearly don't value it at all. I am so angry and frustrated and just miserable from the whole thing. I wish someone had warned me just how awful they would be and how disappointing there service would be.