British gas are a very terrible company, they do not pro actively deal with complaints, mine has been ongoing since August 2019 of which they closed without consulting me and re-opened in September 2019. I have phoned up on several occasions and asked for an update on my complaint to be told that someone will call me back. this never happened and lead to them entering my property with a warrant (due to dispute) and changing my meter. Money has been coming off my account in lump sums and they are now claiming nothing has been coming off. i will never personally use them again in my life. stay away for your own good. company clearly acts under handed.