Appalling customer service from a once top of the league company but alas no more. As a customer for 35yrs the company have gone downhill massively and i had a shocking experience on the telephone like one of the other reviewers. I also saw on my online account they was planning on increasing my electricity direct debit by a further £100 a month and i had to ring to tell them it had been calculated wrong as there was payments not credited to my account which they had not allowed for. It was a uk customer services issue but i was put on hold for quite a while why the adviser so called reckoned up my consumption , only to be transfered to a collection team without my knowledge then harrased by a toe rag who thought i was an easy target because im widowed and he made me feel like a criminal. We ended up arguing and i put the phone down on him with nothing resolved and i was very upset and shaken at the ruthlessness of this arrogent man. I can imagine an elderly person would be scared and distraught and feel bullied with staff who stoop so low. Cocky in my opinion. Anyway i promptly made a complaint about him and the previous adviser who put me through probably because she couldnt handle the enquiry. I am now awaiting the outcome of the complaint but Im afraid theyve lost my custom as a result of this telephone call experience. They used to have a customer services team they could be proud of who was polite and helpful but most of all staff who could do their jobs, was motivated and helped the customer and resolved any issues. Now they resort to bully boy tactics and imposing fear on vulnerable customers. This is a big step back from british gas. No wonder customers are leaving in their thousands. Money will spend anywere and loyalty means nothing to them anymore.