Booked a boiler service back in November 2019 for 15 January 2020 for an 83 yr old who lives on her own . I get a call from her yesterday ( 15 January ) British Gas not turned up , after phoning them last night which took 20 mins to get through I’m told the slot I had the printed confirmation for didn’t exist, next available slot is 17th March 2020 , I said not good enough. Phoned back again today 17th ( this time took 40 mins to get through ) faced with a rude member of their so called team tried every excuse in the book to pass the blame to all but British Gas , basically told 17th March is next date so tuff , I’ve started a complaint against them but will not be holding my breath, company is a total shambles along with its inexperienced staff who haven’t a clue how to speak to the customers who pay their wages , the sooner I can get my mom swapped away from this terrible company the better . Just a warning to others , keep clear of BRITISH GAS !!!!! A disgrace.