As a new customer who as part of the contract was asked to apply for a smart meter in the first 3 months, it’s impossible to get through to British Gas. Their phone lines are not even open Saturdays and the online live messaging system never sends replies. My connection isn’t due to to start until end of this month (Jan 2020) this lack of communication before even fully on board is a big worry as I haven’t got the patience, nerves or energy to get involved with a supplier that may be frustratingly difficult to get hold of when I need them.
5 years ago
British Gas has a
1.2
average rating
from
3,026
reviews
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