They are bullies,rude Dont care about customers and all that is putting it mild.They do not listen to you send debt collectors to wrong people and will not arrange a new contract when they say they will then blame you the customer.I tried to change supplier they refused it for no reason.I told them for 5 years the bill in wrong name every year to no change.A tenant ran away from my shop they made me pay as landlord did not care fined me huge they made me pay.The list goes on and on Well done,British has you must need the money more than your customers do.If I could do minus stars I would.