I joined British gas January 2nd and my god what a nightmare rubbish customer service rude staff. I called several times about a electric key last time was told mam it takes three days to come.. well another six days still not come .not been able to top up since December been using old credit. Every time you speak to someone it takes nearly a hour to get through never call back .well I have switched supplier back to my old supplier. be with them Monday and already have a card for meter. They do not look after customers full stop. the best thing british gas can do is shut up shop useless company