There are many cheaper energy providers out there but sometimes you don’t mind paying more if you get a good service. My mums been with British Gas for a while now. Just before Christmas they decided to deduct a few hundred from her account without telling her. I called them and they said it’s because for a year they had been undercharging (my mums got a smart meter). I then realised for that whole period they had never sent her a bill, which they admitted to. She also owed even more money, that was just a part payment. I know maybe she should have realised that but when someone from British Gas estimated what her monthly usage would be who would think we could go over that by so much. I explained to British gas that my mum had been caring for me, her young daughter through breast cancer, along with caring for my granddad (her dad) who had passed away and caring for my nan (her mum). This meant that my mum was unable to work so money was tight, especially with me having to live at home again. I thought that as I was dealing with British Gas we might have been dealt with a little more efficiently. I raised this on 29th of November and no matter how many times I call or emails I send they just keep saying it’s still being looked into. My mum has never in her life had a debt or owed money so this is really stressful for her. If anyone is looking on here to decide whether to go with British Gas, I wouldn’t bother. It will be fine until you have a problem and then you will never hear back from them.