Hand on heart the worse Customer Service I have ever encountered. False promises which are having a huge impact on my credit score due to their errors and it is now preventing me from completing on a mortgage which is now putting my home in jeopardy. I have been promised the earth from several customer service reps and have received zero documentation as I have been promised on more than one occasion. I one week, I have been on the phone to BG for over 7 hours, and have achieved zero progress. A shambles of a company who should not have the right to use the world British in their name. Nothing at all British about you clowns!!!