I have had British Gas Home Care for over 20 years, the service used to be excellent. However over the last year or so it has deteriorated enormously. I tried to get an engineer to repair my dishwasher and was told that I will have to wait for just over two weeks. The engineer was due for tomorrow, Thursday 6 February but I have just received a phone call saying that there is no engineer available and that I will have to wait until next Tuesday, that is another 4 days. A broken dishwasher is not a major issue but when you pay over £600 for home care services then you have the right to expect a prompt response and you should not be made to rearrange your daily activities around the availability of a British Gas Engineer. I am just pondering whether to renew my Home Care Insurance.