20th of January I ordered a hive outdoor camera to be installed for the 3rd February. 3rd February - No engineer turns up and I end up speaking to 8 different people until a new installation date is booked in for the 5th 5th February - Engineer turns up to install HIVE heating !? I quote "I can't install cameras mate" engineer informs me to wait twenty minutes for the electrician to turn up. 2 Hours later no electrician !? Another 2 hours on the phone to British gas and Hive to be told sorry we booked the wrong job we can get an electrician to you tomorrow 6th February - Electrician turns up, I quote " wheres the camera ?" We were informed that the camera would be delivered with the electrician when they came to fit it. According to the engineer they never carry cameras with them. So after the third failed attempt and my patience hanging on by a thread, I phone to cancel and get a refund. Another hour of being passed from one department to another to be told only the payment team can give you a refund. Can I speak to them then ? The answer a simple no even were not allowed to speak to them. I've never being so disappointed or disgusted at the level of service provided by such a supposedly customer focused company