British Gas Homecare are a complete joke. Trying to get through to them in the first place is a nightmare, they keep you hanging on the phone and then when you eventually get to speak to someone they keep you hanging on again, the sceptical side of my thinking in the hope you'll get fed up and go away. Two appointments made for one of their engineers to visit us, both times we waited in and both were no shows, no phone call from them or anything to explain. Full of excuses when I rang to complain with an offer from them of another engineer coming out nearly a week later!! Diabolical service, don't go there.