British Gas have a serious issue with honesty and transparency IM experience! Currently compiling case for the Ombudsman as I felt that I had no alternative but to leave with ongoing complaints unresolved and more and more irregular activity on my online account. Still a customer and no accounts settled but my meter read history has been archived and some non-bill meter reads pertinent to my complaint I am told have been removed! This is not the open honest solutions orientated approach one would wish for. The issues is a systems issue they should be grateful that I am highlighting it. System records meter reads as customer generated meter reads when they are not. Not good British Gas though I do see that others are suffering much worse. I CANNOT RECOMMEND this company but I do acknowledge that there are some hard working operatives who do their best to help, beleaguered customers when being thwarted by the companies systems and customer relations acting against customer interest rather than helping.