Rubbish customer service . We pay too much money . We have two meters at home and we call British Gas to explain them that something must be wrong because it is not really possible to pay the same tariff for both of the meters . We were on the phone for 2 hours trying to explain the situation and no one of the staff was able to help us I personally think that they don't really know the job. Finally we have been told that the management will look at our account and try to sort the things out for us . Unfortunately they haven't contact us at all and they just take the money of form the direct debit . Seems to me that no one from their management staff even looked at our account . The reality is actually that you can't really explain your problem they just don't know what to do . So disappointed that we have switch to British Gas .