The service Dyno Rod has provided is deficient as it failed on several occasions to diagnose a leak in my home over several months. Dyno Rod, reassured me that there was not a leak on numerous occasions despite my insistence and that of Essex water that their was a leak was in the house causing higher than average bills. I then incurred massive damage to my property from and had to contact my home insurance to remove contents and repair. The complaints liaison that British Gas/DynoRod provided was ineffective and took several months to investigate my complaint and on one occasion apologised for the delay because he was ill. Their insurance is denying liability and his resolution was for my insurance contacting theirs to sort out and an offer of £200 which I refused. I intend to make their actions public and look at obtaining a fair resolution legally. I have reported to the Ombudsman and taken advice from Which? Legal as I have had Looses of over £2000 which are: Insurance Excess - over £600 Increase in insurance premiums Inability to use rooms and living room to date Inconvenience and time taken off work to deal with the results of the damage. Please be aware that DynoRod/British Gas’s home emergency cover is quite happy to take premiums but their service is extremely poor and they do not accept responsibility when their failure to rectify a small problem causes massive amounts of damage.