Poor services, unprepared employees and poor customer service! At the moment we are using the prepay solution for gas and wanted to change to smart meter. We were told that is possible, an engineer changed the meter, all good at first, then it stopped working. The new representative that came to fix the issue, did not seem interested in finding out what the problem is, he just changed back the meter to the old version. We then needed a new card to be sent in order to top up. He told us there is nothing we need to do, we will receive the card shortly. No card received, called them as we are running out of credit, so no hot water and heating for us, after hearing their complaints about how busy they are!!! they finally realized no one actually sent the card because the guy that changed the meter forgot to include the meter in their database...still trying to sort this out... Maybe they would be less busy if they did a good job from the start not rework 3 times...