Transferred to BG after collapse of Breeze Energy. BG much more expensive tarrif and have had continual problems trying to communicate with them. Arranged transfer out of BG and have just received hefty final statement which doesn't include credit balance Breeze made available to my BG account. Have tired to enquire about this but No Live Chat available, sent an email but got automated reply saying BG now only dealing with emergencies. Called BG phone number but automated message just refers you to their website - so going round in circles and comms not possible. I had to deal with BG a few years ago when we moved house; it was a nightmare then and it's still the same - expensive, poor comms, incorrect info and very poor customer service!