First home, new customer. This was by far the worst customer experience I have every received. Tried three times to Get them out to update our electricity meter with they failed on all three accounts to show up which left me waiting for four house in a cold empty house middle of winter for them to never phone to imform me they weren’t coming. One the forth attempts after waiting four hours thinking they’ve failed me again, I walk out of the house and find their employee smoking on my drive way. Yes he gets the job done but he was not a friendly man. When I got my smart meter installed, after a few months I noticed that hour payments had gone up drastically, this was only noticed became a payment of £206 came out of our account suddenly. This surprised us because we had only been paying £46 for two people. When phoning we ask why we hadn’t been noticed by email or called to tell us above the rise in payments, we were meet by another bill of £264 which we weren’t informed of. Customer service left us feeling confused, they couldn’t answer our questions on how and why we weren’t informed because apparently they think informaing customers means leaving a invoice for them on the British Gas website but never even emailing the customer to tell them it’s there. Customer service was in one word unwelcoming, the first person I spoke to wasn’t intrested and soon hung up on me, the second one was just repeating themselves over and over and over again when I tried to ask them why we weren’t informed I asked if I could speak to another colleague, not manager colleague just to see if this was routine or their actual service, again no help, the third one practically argued with us and when we ask the leave them they hung up again for the second time they hung up. After we paid the bill which was very upsetting at this point we tried to get online assistance from their online chat room. Never again. Instead of helping us leave the company it just cancelled our direct debits. So after all of this we’ve signed up with a new provider. But as a fair well message from British Gas our last bill wasn’t for a total of 17days billing us for £100.59 and when I go to pay online they’ve added an extra £14.00 out of no where. There isn’t no point complaining to the company they never get back to you. Please do not use British Gas.