I want to say, British Gas is a liar, cheater, and scammer company they will tell you a lot of lying stories like you are at the cheapest tariff. You need: 1. Do not trust British Gas staff because what they tall you are lying. 2. You are at the most expensive tariff and you need to urgently look for an alternative energy supplier. 3. Once you switch to a supplier then you can reveal the fact that British gas is scammers and will charge you around £1400/year!! I personally left British Gas and saved more than £400/year! Go away from British Gas lair and don't trust them because of they are scammers!!