Appalling company for Home Care and Customer Service. We moved from British Gas as energy suppliers some time ago but have stayed with them for home care - pay £80/month for water and pipe cover, repair cover for 2 kitchen appliances, plus central heating cover. In this time they have failed to mend appliances on almost every occasion they have been, or we couldn't arrange a visit. They could not mend the heating/hot water, so we were without for several weeks, despite 6 visits, even though there was an obvious leak above the boiler FROM THE PUMP, that I had pointed out to the engineers - they told me our roof was leaking. Eventually one engineer sorted it. We have a pipe leak they have never sorted - it has a tray underneath it to catch the water! Now during COVID, they take your money but will not visit or refund. I have finally had enough and cancelled. Just looking at other contracts, almost everyone else has a better review - go elsewhere until they up their game!