In the winter our boiler broke down and we were told British Gas could not have someone around because they were too busy for the next three days. Apparently this happens in the winter because of high demand but that is exactly when you need your boiler so what is the point of homecare service agreements? Now our plumbing has broken down, our kitchen has flooded but when I rang I was told that this was not an emergency and dyno rod would not be around for two days.When I enquired it comes across as a company with no real service standards defining emergency as being what they can cope with under the prevailing circumstances. Clearly advertising heavily putting on lots of customers but not staffing up to meet demand properly. Shame on you British Gas for this mediocrity.