"What Went Wrong"? EVERYTHING! I am trying to change a pre-payment Electricity meter for my 83 year old father (Who is on the vulnerable sheilding list, so has not been out of the house for over 4 months) He cannot get to a shop to top up the card, and as the system is outdated and expensive he agreed to the change. Customer service took all his bank payment details for the new Direct Debit Payments, and assured his it would take 48 hours to complete the switch, also to leave the meter by £2 in credit. 4 days later all his Electricity went out. There was no emergency call number, by pure chance we managed to get the electricity back up and running 6 hours later. They hadn't switched the meter at all. How was the issue resolved? Let's just say it's on going. If no one ever getting back to you, or telling you via their on line chats that the meter is with another energey supplier and not British Gas, is on-going!! Getting through to an actual person is impossible, then it's barking dogs and screaming kids in the back ground. I feel terrible for my father who has been so patient, I just know that they are going to take the direct debit from his account, and he will still be topping up the meter, and we are then faced with a whole new set of problems. I feel so angry that they are allowed to treat their most vulnerable and loyal customers this way and just get away with it.