Home care policy £109 a month what a farce. 2014 was sold a policy the only reason I agreed to it and took it out was because I was informed that any thing covered that isn’t repairable will be replaced like for like. I had cause to contact British Gas as my dishwasher has stopped working plus my brushes steel double plug sockets in my kitchen only one side is working on a few so thought might as well get an electrical engineer out to look at them. A rude engineer contacted me on the day asked about the problems. Told me he wouldn’t do dishwasher as it sounds like an appliance issue and would throw it back to British Gas to sort another engineer to come out. He then went onto to say he would not replace the sockets like for like (which I was told in the beginning it would be) but would be replaced with some old white plastic things they carry in the van if I want brushed steel I need to go and buy them and re book! I went back to work to be told later by my son that an engineer had been out after I left to look at the dishwasher! I contacted British Gas to be spoken to rudely abruptly and quite frankly obnoxiously by a Scottish accented team leader who told me continuously to read the policy document I challenged her and she first agreed she didn’t always read them herself but later when I used the same statement she accused me of attacking her personally as it now transpired if my dishwasher is repairable it will be but if not the exchange team will contact me to replace the dishwasher LIKE FOR LIKE but if it’s over three years old I have to foot 70% of the cost of the replacement which is not what I was sold when I agreed to accept the policy. I challenged her about what I get for £109 a month she couldn’t or wouldn’t respond just reverted back to type saying read the policy document and put the phone down after refusing point blank any form of refund or part refund for miso of policy. I was neither rude aggressive (well I did have to talk over her as she repeatedly spoke over me when I was talking) or attacked her personally all I did was challenge her on her responses to my questions. This is a policy not worth taking out, not worth the money as there are more disadvantages to it than advantages to having it and if you are told like me like for like its NOT your find not everything is covered so you will be paying twice once for the policy and again for any new appliance or plug face. Very disappointed and disgusted will be cancelling this policy once the dishwasher is done and will replace the plugs myself or get a friend who is a qualified electrician to do it certainly won’t cost me £7,848.00.