We were charged a call out fee for a leak as British Gas claimed we were not covered, despite having Homeware 4 package. British Gas had downgraded our cover without informing us. Repair completed by cowboy sub-contractor which still leaked and cost us to repair with another plumber. When engineer later called for annual boiler service he showed us that we were listed on his system as having full cover, even though BG still denied it. 9 months later finally received refund but no apology Not possible to book annual services when due, and then cancelled at last moment. Friends have had contract for 5 years but only received 4 annual service calls. Think twice before joining!