Do not take out a British Gas boiler homecare maintenance plan, some may remember the “watchdog” programme some years ago - that’s it’s merely their ploy to sell new boilers & out of my recent experiences it still definitely is, each time a “technician” (engineers fix things) visits either for service or breakdown I get the patter about the none availability of parts. What a joke the biggest gas brand in the UK have no leverage, they hike their price by post every year & you can’t speak to anyone with any knowledge or brains or customer service. Last year they quoted a power flush at £990, so I asked a local expert to do it & he fixed the simple other things wrong with boiler for less than a fifth of that price. When the service came round in Jan 20 - the BG homecare gas technician said what a superbly performing boiler, I had an ignition issue this weekend Aug 20, I called For a homecare appointment - their online account method is rubbish / almost another ploy to prevent your contact. After their visit yesterday & later in the day, someone called to tell me “the fan part is not on the list” (well I think that’s what was said - it was a confusing mumble)... of course the technician’s friendly approach included “you can get a new boiler from the biggest gas brand in the U.K. for less than the cost of the homecare plan”. Confirming to me British Gas are continuing in taking money under false pretences, my plan is already over £60/month - they have no intention of fixing older boilers. I’ve had numerous previous rude & aggressive technicians over the years - thinking they know it all. So guess what, I’m fed up of this useless customer treatment - I’ll be calling the local expert, cancelling this plan after 17 years of very very weak unprofessional service. Oh yes, they’ve quoted £708 for next years homecare maintenance plan, a cost which mostly covers the BG homecare technicians sitting in their expensive vans instead of improving diagnosis & sourcing parts needed for a maintenance plan!! My recommendation is - Do not take out British Gas boiler homecare maintenance plan, use a local expert who has the right determination to satisfy you - this lot do not care about you!!!