Good morning I wish to complain about the appalling customer service I have had from British Gas. I have a home 400 service contract (for several years) with additional appliance cover and most recently the grill in my electric cooker stopped working. I contacted British Gas for an engineer and the ‘wrong’ engineer came to assess. He arranged fora more specific engineer to come and this was arranged between 12-6. The engineer did not attend despite me taking time off work to wait for his/her visit. I complained via the web chat and a further appointment was arranged for yesterday (26 August) however again a no show and no explanation as to why. I have taken two afternoons off work and this is completely unacceptable behaviour from any organisation. I want a full written explanation as to how this occurred and what British Gas intends to do to prevent it happening to other customers. Amir Savage