Set up an account all good then didn’t get a bill for 2 months so called to find out what was going on as it was set up to be direct debit monthly was told issues with account 8 months later the account finally received a bill for the entire year showing March and April usage at around £300 cheaper each month to the bill was then informed this was because no monthly bills had been taken despite having set it up and calling to fix it. Now almost a year later still trying to stop them charging me extra for not making monthly payments when it was their mistake and fault. Awful company, misinformation spread like wildfire. Was told I could get telephone transcripts from October in July when I called (And was told they’d be done whenever the manager got round to it which is great)only to then wait 2 And a half weeks contacting about where my transcripts were to be sent to a different department who immediately told me the transcripts weren’t available and are deleted after 90 days conveniently deleting evidence against them and wasting my time speaking to multiple British Gas employees chasing these transcripts. All round a horrendous experience with British Gas will never use again or recommend to anyone