Bunch of unprofessional people. It is in the fabric and DNA of the British Gas (HomeCare) team to let people down. When it comes to making money they are most professional and taking the credit card details, they don't delay at all (Greedy company, greedy management). I am surprised this company is still trading. 2nd time I have been let down. The first time it took a few days to resolve the appointment and today at the end of the day, I get a call from to say engineers won't attend because they are busy. They can't even guarantee that the next slot on Wednesday is guaranteed. This company is seriously a black mark and plague on professionalism on "British Brand" less than 50% satisfied customers. Says everything about them. I just hope they shut down for good and by doing that they will do a great service for the British public