We had a new boiler from British gas installed December 2019, 8 months ago, it has now stopped working!!!! we have been homecare customers for 20+years, automated service offered earliest appointment for an engineer on 7 September, 9 days without hot water and any heat!!!! As my husband has serious health issues we now have an appointment tonight, anytime up to 0600 tomorrow morning, I am beyond speechless at this shockingly bad service, I also expected a new boiler costing thousands of pounds to not break down after 8 months!!! Am currently looking for someone else to supply a more reliable boiler insurance, our annual service should have been carried out in may but due to covid wasn't.