British Gas Home Service does not do what they imply in their adverse. Ten days for an engineer to sort out why our central heating does not work. The best that they can do is offer an electric heater, well we need one in the bathroom (not a good idea) two for each bedroom, two for the front and rear reception rooms and one for the kitchen. Can't see that happening. Left a poor review yesterday, which has been verified but not as far as I can see published. We are a vulnerable couple, but safeguarding is not high on British Gas' priority. We have borrowed a heater, rather than have an electric blow heater which costs a fortune to run. £272 per annum, goes up every year, have not made a claim in nine years, have to pay a £60 excess but still ten days waiting. They don't deserve the one star. The largest big supplier they have the largest poor performance to match