If you are thinking about switching to BG I would think twice about it. Have been with them for 40+ years mainly prepayment meters. During Covid have kept my gas topped up in case I can't get out for awhile. I had a problem with the meter and after a day or so managed to get a engineer out it said on the screen battery fail I've had this problem before and the usually they put in a new battery. This time he said they are not allowed to do that now but have to put in a new meter as I had £80 still in the meter I asked could he transfer it but was told he would make a note about it and phone tomorrow. There was also £30 on the card so a total of £110.when I phoned was told that I had to pay £190 for the meter something I didn't want or ask for still trying to sort out my refund I asked to speak to a supervisor and was told they would ring me back I still haven't managed to get a card for it no one has phoned back and tired to phone them was told it would take 45min was on the phone waiting for 1 hour and 39 min got through and the line went dead got to do it all again tomorrow to sort this problem No customer care and have taken my money put in for warmth this winter And I'm angry