Looks like our complaint is going to be similar to the various complaints below. We spent 10+ hours total now on the phone to British Gas with the phone constantly getting cut off by each individual the minute that complaint and Ofgem are mentioned - this happening with Kim, then Cleo in billings and then a different Kim. When we initially moved into our property they tried to say our bill was £1500 for 2 days of electricity - it took us months to get this reversed. Our smart meter has been broken since we moved in, but amazingly they have been able to take readings from it - no reading has ever been asked for manually. We switched to Octopus Energy (highly recommend) and our readings are taken manually every month, and lo and behold our monthly DD is only £35 compared to BG who were trying to say it was £130+ from their smart meter readings. Sent us to a debt collection company (who is just them) and have been harassing us every single day with emails and phone calls - incredible how they can managed this contact but when we needed to speak to them it takes literally hours on the phone to be passed in circles by incompetent staff. We will absolutely not be paying the money they are claiming we owe and will be going to Ofgem in order to have this sorted. Our customer reference number is: 851014685415. p.s in the time my partner has been waiting for your staff to raise a complaint on your end (36 minutes so far), I've managed to write and post this - urgency is definitely not of the essence unless of course they are harassing you for money.