Looks like our complaint is going to be similar to all of the complaints below. We have spent more then 10+hrs on the phone to British Gas in order to get incorrect billing sorted. When we first moved into our flat they tried to charge us £1500 for 2 days of electricity, we eventually had this rectified after months of calling. Our smart meter hasn't been working since we moved into the property but yet "readings" have been taken every month by BG We switched to Octopus Energy (highly recommend) and our DD with them is £35 with manual meter readings taken monthly - amazingly we are actually in credit with these guys after a few months, probably because their readings are accurate Pretty obvious to us now that BG have been doing a bit of guesstimation/how much can we con people out of with their "smart meter" readings. We have continuously been cut off on the phone when we mention OFGEM and complaint - firstly by Kim, then Cleo in billings and then by a different Kim. It's incredible though that your "debt collectors" (who are just still British Gas) are able to harrass us nearly every day of the week. We will absolutely not be paying any further money to British Gas and have raised this with OFGEM Our customer number is: 851014685415 p.s my partner has so far been on the phone for 42 minutes trying to raise this complaint