I made a Complaint regarding the failure of British Gas Home Serve to repair my central hearing system, through Resolver. They responded very quickly, arranged an engineer to come out, when four days before, there were no appointments. Well done Resolver. I was offered, a good well gesture of £30. Told and confirmed in writing a bank transfer would be made, within 14 days. The 14 days was specific, not working days, but 14 days. I allowed 14 working days. No bank transfer was made. I went back to Resolver (HIGHLY RECOMMENDED) and British Gas told me to contact them, which I did this morning (24.09.20). I was told a cheque was issued on the 9th September 20020. A cheque is not a bank transfer. There is a distinguishable difference between a cheque and a bank transfer. I was told the cheque could take unto 14 working days. If a cheque is not received within that timescale I will contact the Ombudsman. I do feel the Customer Service person I spoke to should have apologised on behalf of her colleague, as he misled me. May not wilfully but clearly does not know how British Gas work. As we are in a COVID-19 situation, I am being put at risk, as I will have to make an unnecessary journey to a bank. Clearly diminishes the value of the gesture. Thank you British Gas for poor customer service. David Sandall Account number : 911003771114