We received a letter from British Gas confirming our appointment for a "Gas Safety Check" We were given a five hour slot and even had a text message that morning saying everything was good and on schedule. Waited in all day! no engineer turns up and no text messages or calls to notify us. Tried "writing" two weeks still no reply Tried "live chat" sorry no record of appointment Tried "email" sorry e mails are not being monitored Tried "calling" after 50 minutes and being transferred several times we eventually found out they had actually received the original complaint letter and are dealing with it, but never thought to tell? This appointment was made for a (Gas Safety Check) and we are actually registered on the British gas support scheme for vulnerable/priority customers. What a disgraceful way to treat a loyal British gas customer for over 40 years! Maybe time for a change