After reading the problems some people are having this may seem trivial but why can’t HomeCare get their act together? My washing machine broke down on 21 September and the earliest date I was given for an engineer to call was 9 October. 18 days! Ridiculous. I rang again at 7.30am on 28th to see if there was an earlier appointment and was told an engineer could come that morning. He was here by 9.20am. He had to send for a part and said it would be 7-10 days. This morning, 5 October I rang at 8am to see what the situation was and was told the engineer would be with me this morning and I should have been notified. Again he arrived around 9.20 and the machine was thankfully fixed by 10. If I hadn’t have been proactive I would still have been waiting for a first visit by an engineer, then there would have been another week for the part. I told this to the engineer and he said sometimes they don’t have a full sheet for the day but he goes to someone later in the week who has been waiting ages. Really it’s time British Gas got their administration sorted out. I wrote snail mail to the MD when I was first told I had an 18 day wait saying this was unacceptable but I haven’t had a reply. I’m not holding my breath.