Every time I have to contact British Gas, I spend on average 45 minutes or more on hold just to get through to a human being, and as soon as I'm put through the call is cut off. Their people never call back so I have to go through the whole 45-minute wait again. I've had multiple engineer appointments cancelled without notifying me, leaving me waiting in all day for someone who was never going to arrive, and no apology at all when I called to complain. At every turn they have displayed incompetence, disinterest and a complete lack of customer care. I've had nothing but problems with British Gas since I moved into my current property and I've been trying to get these problems sorted for months now with nothing but poor service and absolute failure to communicate on their end. I can't change supplier until the problems are resolved, and they are actively hindering my ability to leave them and sign up with another energy provider. I feel like I'm being held hostage, and continuing to be forced to pay them for the privilege. Moreover, I can't even top up my gas meter! Since they won't fix the issues, they no longer take Paypoint, and I cannot drive, there is nowhere within reachable distance where I can top up my card. So they're even making it virtually impossible to access one of the services I'm paying them to provide! Anyone reading this - good god, don't go with British Gas. They're the most atrocious energy supplier I've ever had the displeasure of dealing with and I can't wait to get away from them. 0/10, absolutely will not be using them again, and if I could give a star level in the negatives I would. Their so-called "service" is appalling. Also, fair warning, their customer service representatives are rude, unhelpful and will hang up on you for asking them (politely) to log a complaint.